Refund policy

Return Policy for Herbal Supplements Brand in the UK:

Thank you for choosing Brayn Supplements. We value your trust and aim to provide a seamless shopping experience. Please familiarize yourself with our return policy outlined below.

**5-Day Return Policy:**
You have a 5-day window from the date of receipt to initiate a return.

**Eligibility Criteria for Returns:**
For your item to qualify for a return, it must meet the following conditions:
- It must remain in its original, unaltered state.
- The product seal must remain intact, without any signs of tampering or damage.
- It should be unused, and returned in its original packaging.
- Please ensure you retain the receipt or proof of purchase.

**Initiating a Return:**
To initiate a return, kindly contact us at support@braynsupplements.com. We will guide you through the process and provide you with the necessary return address details.

**Non-Acceptance of Tampered Items:**
Please note that if the product seal is damaged, tampered with, or opened, we regrettably cannot accept the return.

**Damages and Issues:**
Upon receiving your order, we advise you to inspect it promptly. Should you detect any defects, damages, or receive an incorrect item, please inform us immediately for resolution.

**Exchanges:**
To expedite the exchange process, we suggest returning the unwanted item and placing a separate order for the desired product.

**European Union 14-Day Cooling Off Period:**
If your order is dispatched to the European Union, you possess the right to cancel or return it within 14 days of receipt, without furnishing any justification. The same eligibility criteria apply, as mentioned earlier.

**Refunds:**
Upon receiving and inspecting your return, we will notify you of the refund's approval status. Approved refunds will be processed automatically to your original payment method within 10 business days. Please allow for additional processing time by your financial institution.

Should you encounter any delays or require further assistance regarding your refund, please do not hesitate to contact us at support@braynsupplements.com.

Thank you for entrusting us with your wellness journey. Should you have any queries or concerns regarding our return policy, please feel free to reach out to us anytime.